Terms and Conditions – Mobile AL Damage Restoration Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By visiting our website, you agree to follow the rules on this page. These Terms apply to every visitor and customer. If we update these rules, the new version takes effect as soon as we post it. Using the site after an update means you accept the changes. We suggest you check this page often to stay informed.

These rules form a legal agreement between you and Mobile AL Damage Restoration Pros. If you do not agree with these points, please stop using the website. We want to ensure a clear understanding for all our neighbors in Mobile Alabama.

Services

Mobile AL Damage Restoration Pros offers help with water extraction, fire cleanup, and mold removal. We start with an on site assessment to see what your building needs. Service availability may change based on where you live or how much damage there is. Sometimes we hire third party vendors like plumbers to help with specific repairs.

While we try to give exact timelines, hidden issues can sometimes slow down the work. We aim to make your property safe again using professional industry methods. We may stop work if we find conditions that put our crew or your family in danger.

Quotes, Billing, and Payment

We give estimates based on what we see during our first walk through. The final bill might change if we find more damage behind walls or under floors. We use change orders to track any extra costs for new materials or labor. For large reconstruction jobs, we may ask for a deposit before we start.

We accept common payment methods and expect the balance when the job is done. Late payments might lead to extra fees. If you see a mistake on your bill, please write to us within ten days so we can look at the records together.

Insurance and Claims Assistance

Our team helps by taking photos and writing detailed notes about the damage. We use professional software to create the reports that insurance adjusters need. This assistance is a helpful service, but your insurance company makes the final choice on what they pay.

Mobile AL Damage Restoration Pros does not promise that your claim will be approved or paid in full. You are responsible for paying for all work done at your property regardless of what the insurer decides. We recommend talking to your agent early to check your policy limits. Our paperwork is meant to support your claim, not guarantee it.

Scheduling, Access, and Site Conditions

We set windows of time for our crews to arrive at your home. You must ensure we have a way to get inside the building at the scheduled time. It is also your job to make sure we can use the water and electricity needed for our drying tools. If our team finds hazards like asbestos or weak floors, we might have to pause work.

We ask that you keep pets and children away from the work area for their safety. If we cannot get in when we arrive, we may have to charge a fee for the extra trip.

Health and Safety

The safety of your family is very important to us. Our workers follow IICRC standards and wear PPE like masks and gloves while they work. We use containment walls and negative air machines to keep dust from moving to other rooms. Our team uses EPA registered disinfectants to clean surfaces safely.

We follow all local rules in Mobile Alabama to keep the job site healthy. You must follow all safety signs and verbal instructions from our crew. This includes staying out of wet areas or avoiding rooms where heavy drying equipment is currently running.

Customer Responsibilities

You have a role in making the restoration a success. Please move jewelry, money, and fragile items to a safe spot before we arrive. Tell us about any old problems like roof leaks or cracked foundations so we can work safely. You must follow our drying plan and keep our fans and dehumidifiers running as instructed.

Turning off the gear early can cause mold to grow or wood to rot. If you do not follow these steps, it could lead to more damage that we cannot fix. Taking care of these tasks helps us finish the job much faster.

Warranties and Disclaimers

We provide a limited warranty on the labor our team performs. This warranty does not cover old damage that was there before we started. It also does not cover wear and tear or issues caused by new storms and floods. We are not responsible for failures in materials made by other companies.

We cannot promise that every single item can be restored to its original state. This warranty becomes void if you do not follow our drying instructions or if you let someone else work on the same area. We focus on quality work, but we cannot control the weather or hidden house flaws.

Limitation of Liability

To the extent allowed by law, Mobile AL Damage Restoration Pros is only liable for the amount you paid for the specific service. We are not responsible for indirect costs like lost wages or hotel bills. This limit stays in place even if we knew those costs might happen.

Restoration work involves moving heavy items and using powerful tools which has some risks. By hiring our team, you agree that our total financial responsibility will not be more than the total cost of your project. This helps us keep our prices fair for all our customers in the local area.

Cancellations and Rescheduling

If you need to change your appointment, please tell us at least twenty four hours in advance. This helps us stay on schedule for other families. For non emergency calls, we may charge a fee if you cancel at the last minute. Emergency work is different because we move fast to stop flooding.

If you call us for an emergency and then turn the crew away at the door, you may still be billed for the travel costs. We try to be flexible, but keeping a steady schedule is the best way to prevent mold and finish the drying process.

Intellectual Property

The text, photos, and logos on this website belong to us. You cannot copy or use our content without our written permission. This includes our guides on water damage and our company marks. We protect these items to make sure our neighbors get the right information from the real source.

You are welcome to print a copy of these Terms for your own use at home. Using our photos or writing for your own business is not allowed and could lead to legal action. We take pride in our original work and our local brand.

Privacy and Data

We value your privacy and handle your information according to our Privacy Policy. We collect your contact details and photos of the damage to do our job well. These reports are used for our records and are shared with your insurance company to help your claim.

By using our services, you give us permission to document the work with photos. We take steps to keep your data safe and we never sell your personal details to outside companies. Using this data helps us track our progress and ensures that your home is fully dry before we leave.

Third Party Links and Tools

Our website might mention other sites or tools that we think are helpful. We provide these as a convenience for you. Mobile AL Damage Restoration Pros does not own these sites and we are not responsible for what they say or do. Using these external resources is your choice and you do so at your own risk.

You should read the rules on those sites before you use them. Mentioning a product does not mean we promise it will work for you. We are not liable for any issues that happen when you leave our website to visit another one.

Changes to These Terms

Mobile AL Damage Restoration Pros can update these Terms and Conditions at any time. We post any changes on this page so you can see them. We recommend checking this page every now and then. If you keep using our site or services after a change, it means you agree to the new rules.

We update these points to stay current with new laws and to improve how we serve Mobile Alabama. Our goal is to be fair and honest with every customer. Keeping these Terms updated helps us maintain a professional relationship with the community we serve.

Governing Law and Dispute Resolution

These Terms follow the laws of Mobile Alabama. If there is a disagreement, we both agree to try and talk it out first. We will spend at least thirty days trying to find a fair solution through honest negotiation. If we cannot agree after that time, any legal steps must happen in the courts of Mobile Alabama.

This keeps things local and fair for everyone involved. By using our website or hiring our crew, you agree to this way of solving problems. We prefer to handle issues directly and fairly with our neighbors whenever possible.

Contact

If you have questions about these rules, please send us a letter. You can reach us at our physical office. The address is 713 Lakeside Dr W, Mobile, AL 36693, United States. We will read your letter and get back to you as soon as we can. Please do not send emergency requests through the mail because it is too slow.

Use this address only for formal questions about our terms or your agreement with our company. We appreciate clear communication and look forward to helping you with any written requests you may have about our policies.

Severability and Entire Agreement

If a court says one part of these Terms is not valid, the rest of the rules still apply. These Terms are the full agreement between you and Mobile AL Damage Restoration Pros for our website and services. This document replaces any old promises or talk we might have had in the past.

Having everything in writing makes it easier for everyone to know the rules. This clear agreement helps us stay focused on our main goal of helping you fix your property. It ensures that both the customer and the company are protected and treated with respect.

Force Majeure

Mobile AL Damage Restoration Pros is not responsible for delays caused by things we cannot control. This includes big storms, power outages, or other emergencies that make it unsafe to work. It also covers times when we cannot get the supplies we need because stores are closed or out of stock.

In these cases, we will restart the work as soon as we possibly can. We will keep you updated on our progress and let you know when it is safe for our crews to return to your property to finish the restoration.