Privacy Policy – Mobile AL Damage Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Mobile AL Damage Restoration Pros provides professional recovery services for properties affected by water, fire, and mold. We operate locally within Mobile Alabama to help homeowners and businesses restore their buildings. This policy explains how we collect and protect your information on our site. It also describes how we use data to perform our daily work and manage our service area.

We want you to understand how your details are handled when you visit our website or hire our team for a project. Our goal is to be clear about our data practices so you can feel comfortable working with us. We handle all information with care and respect your privacy throughout the entire restoration process.

Information We Collect

We collect several types of data to help us serve you better. This includes contact details you provide when asking for an estimate. We also gather specific job and property details like the age of the home or the type of flooring. Our technicians take photos and create documentation of the damage for insurance purposes.

We may collect device and usage data such as your IP address or browser type when you visit our site. We use cookies to understand how people use our pages. In some cases, we receive information from service partners like your insurance agent or a plumber. This help us build a full picture of the work needed at your property in Mobile Alabama.

How We Use Information

Our team uses your information to deliver high quality restoration services. We use it to schedule appointments, provide accurate estimates, and process billing. A large part of our work involves creating insurance documentation to help your claim move forward. We also use data for safety checks and quality control to ensure every job meets IICRC standards.

Your information helps our customer support team answer your questions quickly. We look at site usage data to find ways to improve our web experience. Finally, we use records for fraud prevention and to comply with local laws. Using this data allows us to be more efficient and provide better results for your home or business.

Cookies and Similar Technologies

Cookies are small files that stay on your computer or phone when you visit our site. They help the website remember your preferences and show us which parts of the site are most popular. We use basic types of cookies to make the site work correctly and to gather general data about visitors. You have the choice to limit or clear cookies through your browser settings at any time.

Most browsers let you block all cookies or just third party ones. Please note that some features on our website may function differently if you turn cookies off. Using these tools helps us provide a smoother experience for our neighbors in Mobile AL.

Sharing and Disclosure

We share information only when it is necessary to complete your project. This includes sharing details with service partners and subcontractors like electricians or plumbers who help with repairs. We provide documentation to insurers with your permission to help pay for the work. Information also goes to payment processors to handle your bills.

We may disclose data for safety needs or if required by a court of law. We do not sell your personal data to other companies for their marketing. Every partner we work with must follow rules to keep your information safe. Sharing is strictly limited to what is needed to restore your property and run our business.

Data Retention

We keep your records for as long as we need them for operational and legal reasons. This includes keeping job files for tax purposes and to manage any warranties on our work. Safety records and insurance documents are kept according to industry regulations. Retention periods vary depending on the type of document.

For example, a simple question might be kept for a short time, while a full reconstruction file stays in our system much longer. We periodically review our digital and physical files to remove information that is no longer needed. This helps us keep our systems clean and reduces the amount of data we store over time.

Your Choices and Rights

You have practical options when it comes to your information. You can ask to access or update your contact details at any time if they change. You may also request that we delete certain information when it is no longer needed for a legal or business reason. You can manage your cookies through your browser to limit how you are tracked online.

If you have a specific request about your data, you can submit a written request by postal mail to our office. Send your letter to 713 Lakeside Dr W, Mobile, AL 36693, United States. We will review your request and respond according to local laws and our business policies.

Security

We use several safeguards to protect your personal information from unauthorized access. We restrict data access to only the employees who need it to do their jobs. Our team receives training on how to handle client files safely. We use reasonable technical protections like firewalls and physical protections like locked cabinets for paper files.

While we work hard to keep your data safe, no method of storage or transmission over the internet is perfectly secure. We cannot promise that your data will never be accessed by an unauthorized person. However, we take these steps seriously to reduce risks and protect our customers in Mobile Alabama.

Children’s Privacy

Our services and website are not directed to children. We do not knowingly collect information from anyone under the age of eighteen. Our accounts and services are intended for adults or authorized representatives who own or manage property. If we learn that a child has provided us with personal details, we will take steps to delete that information from our records immediately.

We encourage parents to supervise their children’s online activities to help protect their privacy. If you believe we have accidentally collected data from a child, please contact us at our physical address so we can address the situation.

Data Transfers

Sometimes our service providers or vendors process data in locations outside of Mobile AL. This might happen if we use a national software company for billing or scheduling. When this happens, Mobile AL Damage Restoration Pros uses reasonable measures to ensure your information stays protected during the transfer.

We pick partners that use strong security standards to guard your data. Our goal is to ensure that your privacy is respected no matter where the data is stored or processed. We remain responsible for how our vendors handle the information we give them to help us run our restoration business.

Changes to This Policy

Mobile AL Damage Restoration Pros may update this privacy policy from time to time. This might happen because of new laws or changes in how we do our work. The latest version of the policy will always appear on this page so you can stay informed. We suggest checking this page occasionally to see if there are any updates.

If you continue to use our website after we make changes, it means you accept the new policy. We will not make major changes to how we handle your data without making it clear on this page. Our focus remains on protecting your privacy while serving our community.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please write to us. You can send your questions or requests through the postal mail to our main office. Please address your envelope to 713 Lakeside Dr W, Mobile, AL 36693, United States.

Do not use this address for emergency service requests, as mail takes time to arrive. We use this physical contact point to ensure all privacy matters are handled formally and correctly. Our team will review your letter and get back to you as soon as possible with an answer to your privacy concerns.

Definitions

Personal information means any data that can identify you, such as your name or home address. Processing refers to any action we take with data, like collecting, storing, or sharing it. Service providers are outside companies we hire to help us with tasks like billing or technical support. Cookies are small text files placed on your device to help a website remember your visit.

IICRC refers to the professional standards we follow for cleaning and restoration work. These terms help explain how we manage your privacy. Understanding these words makes it easier to read our policy and know how your information is used by our local team.